SAM WALTON QUOTES ABOUT ASSOCIATES

“Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.”

“We’re all working together; that’s the secret.”

“The way management treats associates is exactly how the associates will treat the customers.”

“In my whole career, I have never fired anyone. They have fired themselves by not being able to adapt.”

“You can make a positive out of most any situation if you work at it hard enough.”

“The more you give, the more you get.”

“Individuals play the game, but teams beat the odds.”

“I have always been driven by the desire to be the best at whatever I do.”

“High expectations are the key to everything.”

“Celebrate your successes. Find some humor in your failures. Don’t take yourself so seriously. Loosen up and everybody around you will loosen up.”

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” ONE DAY THE TRUTH WILL BE REVEALED QUOTES

“Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise.”

“Don’t take your customers for granted. Anything you do to help or please a customer is a totally legitimate business expense.”

“Outstanding associates produce outstanding results.”

“We’re all working together. That’s the secret. We don’t want associates to feel like they are not part of the business.”

“The key to success is to get out into the store and listen to what the associates have to say.”

“The goal as a company is to have customer service that is not just the best but legendary.”

“In business, it’s easy to get caught up in the day-to-day, but really, success in any endeavor requires a long-term perspective.”

“Leaders must always put their employees first. If you do that, then your customers and shareholders will be taken care of.”

“Listen to your associates. They’re the best resource you have.”